Now Hiring - Call Center, Generalist Seller 9:00am - 8:30pm 32-40 hours. $18.00/hr in Coral Springs, FL

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.

Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.

• Day-1 Medical, Dental, and Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Fully Funded Education Benefits (100% tuition coverage, including books and fees)
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores
• Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays

Call Center job with a Hybrid Flex Schedule at our Macy’s Store Coral Square. 9129 W Atlantic Blvd, Coral Springs, FL, 33071

Class start date: 8/21/2023

OnsiteTraining schedule: Monday-Friday 10:00am - 6:15pm (3 weeks).

Work schedule: Availability 9:00am-8:30pm with 5 of 8 weekends – 32-40 hrs. based on business needs.

• Commission Eligible.

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

As an Inbound Sales Colleague, you are responsible for effectively guiding customers through their shopping journey while answering and handling inbound phone calls. Maintaining high customer satisfaction and professionalism as a selling representative, you build relationships by prioritizing customer selling needs. Your focus on maximizing sales through upselling and cross-selling allows you to personalize the Macy’s shopping experience for our customers.

What we can offer you:

• An inclusive, challenging and refreshingly fun work environment
• Empowerment and autonomy to perform impactful work with tangible results
• Competitive pay and benefits rooted in principles of equity
• Coverage across medical, dental, vision and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Debt-free education benefits include 100% of tuition, books and fees
• Annual merit, merchandise discounts
• Learning – Guild, Ignite (powered by Degreed), leadership development programs and boot camp training
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

What you will do:

• Answer inbound calls; use selling skills to assist customers with their transactions
• Maintain courtesy, customer satisfaction, and professionalism
• Apply proper sales techniques and achieve performance goals
• Deliver products and services and maximize additional revenue
• Perform side-by-side comparisons with competitors’ products and services
• Promote and communicate current sales and loyalty promotions
• Stay organized, multi-task and collaborate with peers and management
• Work a flexible schedule including days, evenings, weekends, and holidays

Who you are:

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
• Able to read and interpret documents like rules, instructions, and manuals
• Experienced in writing routine reports and correspondence
• Capable of speaking effectively to groups of customers and employees
• Able to complete financial transactions accurately and proficiently
• Able to solve practical problems within a variety of sales scenarios
• Quickly adaptable to meeting customer expectations and needs
• Take initiative with strong decision-making and analytical skills
• Advanced in the use of Microsoft Office Suite tools
• Prior sales experience preferred
• Prior contact center, shared services or equivalent experience required

Physical requirements you will perform:

• Walking, standing, communicating, reaching, and crouching.
• Close vision, color vision, depth perception, and focus adjustment
• Navigating multiple computer applications from a dual monitor setup
• Frequently lift and move items up to 10 lbs.
• Ability to sustain long periods enclosed in surveillance areas

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.